Terms & Conditions

COVID protocols must be adhered to by the passengers as per the effective mandate of the government. Without adhering to government guidelines, boarding shall be denied to the passengers without a refund.

The seating capacity of our helicopter is 06 passengers.

• The maximum weight capacity of the helicopter is 450 kg (excluding baggage weight).
• Passengers are taken on board depending on the load and temperature conditions, and the pilot's call will be final. Hence, passengers are required to provide us with their exact body weights at the time of booking.
• Exceedance of helicopter weight carrying capacity will result in passengers getting deboarded and cancelled for the Heli-tour without any refund.

• Overweight charges apply at a rate of INR 2,500 per kilogram for passengers weighing above 75 kg.
• The weight calculation is done on the total combined weight exceeding the permissible group weight limit, where permissible group weight = 75 kg × total number of passengers. Only the excess weight above this combined limit will be charged.
• If any discrepancy is found between the passenger's declared weight and actual weight, the applicable overweight charges will be collected before boarding.

• If the total weight at the time of boarding exceeds the helicopter's permissible flying limit, Atulya Hotels reserves the right to cancel the flight without any refund.
• Atulya Hotels may offboard the passenger(s) responsible for overweight to allow the rest of the group to fly within permissible limits.
• Any passenger who is offboarded due to overweight issues will not be entitled to any refund.
• Passengers are encouraged to provide accurate and honest weight declarations to avoid inconvenience.

• Our Char Dham 5 Nights / 6 Days Helicopter Tours are booked based on the flying date, which corresponds to Day 2 of the tour itinerary.
• Passengers are required to report and arrive in Dehradun at least one day prior to their scheduled flying date.
• Clients are advised to plan their arrival in Dehradun after 11:00 AM IST. Hotel check-in will normally be available from 01:00 PM onwards.
• Early check-in requests may be submitted; however, provision of early check-in is subject solely to the discretion and approval of the respective hotel and cannot be guaranteed.

• The final helicopter flying schedule is prepared one day prior to the scheduled departure date, factoring in operational logistics, weather conditions and safety requirements.
• Passengers will be informed of their departure schedule typically after the pre-flight briefing or by 10:00 PM on the evening before the flight.
• Requests for early or alternate departure times cannot be accommodated due to strict compliance with safety regulations, aircraft weight limitations and air traffic control requirements.
• Passengers are advised to follow the communicated schedule carefully and cooperate with Atulya Hotels staff for smooth and safe operations.

Flying in hills is subject to bad weather and many Force Majeure factors like delayed Air Traffic Clearances/Permissions, VVIP movements, valley flying by Indian Air Force (NOTAM), sudden technical snag in aircraft, illness of flying crew, or late reporting of passengers at the helipads. Passengers must be prepared to face any eventuality and inconvenience in such scenarios.

• Rooms are booked on a double or triple-sharing basis only.
• Separate single occupancy room will be extra chargeable @ INR 45,000/person (tax inclusive).
• Hotels at all the Dhams are non-star category; however, we have carefully selected the most comfortable properties.
• We advise passengers to keep one additional day at hand at the end of the tour, over and above the 5N/6D period, to avoid missing return flights in case they get stuck due to bad weather or force majeure reasons.

• We accept payments via Bank Transfers, Cheques, UPI & Credit Card only.
• Booking requires a deposit of 50% of the total amount. Balance payment will be taken 30 days prior to the date of arrival.
• Passengers will not be permitted to board unless full & final payment of the tour has been made.
• Payments via credit/debit card machine will incur 3.5% extra charge. American Express / Foreign cards will incur 4.5% extra charge.

If passengers cancel their booking prior to or after the commencement of the tour, the following cancellation charges will be applicable:

• Client Conduct: All clients are expected to maintain respectful and courteous behaviour toward Atulya Hotels representatives, crew members, service vendors and fellow passengers.
• Prohibited Behaviour: Clients shall not engage in abusive, threatening, discriminatory or disruptive behaviour, or in violation of any applicable laws and aviation regulations.
• Right to Terminate Service: Atulya Hotels reserves the absolute right to cancel, suspend or terminate the helicopter yatra in the event of any misconduct by a client.
• No Refund Policy on Termination: If a client is offboarded or the yatra is cancelled on account of misbehaviour, Atulya Hotels shall not be liable to refund any part of the payment made.

Char Dham Yatra Registration is mandatory under the Government of Uttarakhand policy. Every pilgrim must register on the official portal — registrationandtouristcare.uk.gov.in — and carry the Yatra Registration Letter / QR code. We facilitate this on your behalf as part of every package once you share scanned ID proofs.

Disputes shall be governed by the laws of Ghaziabad jurisdiction. Bookings confirm acceptance of the above Terms & Conditions.